When it arrives
We photograph the condition and note the problem and accessories that came with it.
OUR PROMISE
Honesty at every step.
Your device matters to you. We want you to understand what happens while it’s with us.
Every repair has a record.
We take intake photos, record our repair work, and take photos before closing devices and before handoff. Work notes and quality checks help tell the full story.
This is the audit trail behind your repair: what we found, what was approved, what we did, and what we checked.
We won’t use your repair photos or recordings for public marketing without separate permission.
Before we begin
You sign the service authorization. We assess the device and discuss the repair and cost before proceeding.
At the workbench
We record repair work, keep notes, and photograph the device before closing it up.
Before it goes home
We perform final checks, take condition photos, and explain the completed work.
EDDIE’S QUALITY CHECK
The work isn’t finished when the case closes.
We inspect the work before closing the device, then perform checks relevant to the repair before handoff. We record the results and explain any remaining issues or limitations.
Testing depends on the device, the fault, and what can safely be tested. Ask us what checks apply to your repair.
You approve the next step.
Service authorization comes before assessment, disassembly, or repair. Our $25 diagnostic fee is credited toward a completed repair. Additional work or diagnostic charges need your approval first.
Before you bring it inTell us what’s going on.
You don’t need to know what caused the problem.
Mon–Fri 9am–5pm · Sat 1pm–4pm · Sunday consultations only