Arrange your drop-off first
Home-based. By appointment. We work from a private home workspace in Jacksonville while building toward a storefront. For privacy and security, the address is shared privately after your appointment is confirmed.
Please wait for confirmation before visiting; we do not have a walk-in storefront.
Diagnostics: $25 per device
The diagnostic fee is paid before assessment begins. If you proceed with the completed repair, the $25 goes toward your repair bill. If you decline or the device cannot reasonably be repaired, it covers the assessment performed. We ask before any additional diagnostic charges.
Example: a $100 repair with $25 already paid leaves $75 remaining, before applicable tax or transport charges.
Before your visit
- Back up important files if the device is usable.
- Make a note of the symptoms, when they started, and any previous repairs or liquid exposure.
- Ask which chargers or accessories to bring.
- Don’t put passwords or private files in your booking request.
You authorize the work
We require a signed repair authorization before diagnosis, disassembly, or repair. It records the device condition, agreed assessment, and fees. We discuss additional work and get your approval before proceeding. Erasing data or reinstalling an operating system requires separate approval.
When it’s ready
Please collect your device within 14 calendar days after we notify you it is ready. Beginning on day 15, storage is $2 per calendar day per device, capped at $60 per device. Contact us before the deadline to discuss an extension; agreed extensions are documented. We don’t charge for delays caused by our shop or our delivery scheduling.
Pickup and storage terms are disclosed in the repair authorization agreement. Paid return delivery may be available.
A few service limits
We do not offer phone repairs, jailbreaking, or HDMI port repairs. Shipping service is not currently available. Please tell us about an infestation before arranging a drop-off. If we find one, we pause work and provide photos. Cleanup, if offered, is $35 and begins only after you approve and pay. If you decline, repairs stop and we arrange collection. Infested devices cannot be returned by delivery.
After your repair
Our included 90-day limited labor warranty covers workmanship. Ask us about any separate parts coverage and the checks performed on your device.