THE REPAIR FINDER · 46 COMMON PROBLEMS
You don’t need to know the name of the broken part. Choose your device or describe the problem, and we’ll help you understand what could be happening.
Possible causes aren’t a diagnosis. Repair availability depends on your model and what an assessment finds.
46 common problems
Try a shorter description or a different device filter. You can also tell Jonathan what’s happening.
It stays at the same percentage or only works plugged in.
Note whether the charging light comes on and whether the cable has to be held at an angle.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
You hear it running, but you can’t see a usable picture.
Tell us whether you see a logo first and whether an external display also has no picture.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
Programs take ages to open, or the computer stops responding.
Describe which programs are slow and whether this started suddenly or gradually.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
A loud fan, heat warning or shutdown during play.
Note how long it runs before the issue and whether a warning appears.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
A blank screen or “no signal” message doesn’t identify the fault by itself.
Tell us whether a different cable or display changes the result. We do not offer HDMI port repairs.
HDMI port repairs are not currently offered.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
A stick reports movement when you aren’t touching it.
Tell us the model, which stick, and whether it happens in several games.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
The glass is broken, with or without touch or picture problems.
Tell us the model and whether the picture and touch still work.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
You have a goal or parts list and want help putting it together.
Tell us your budget, the games you play and any parts you already own. Parts must be prepaid before we order.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
The fan runs hard, or the computer shuts down under load.
Tell us whether it happens at idle or while running games or programs.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
Connection problems affect work, streaming or everyday use.
Tell us which rooms and devices are affected, and whether wired internet works.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
The printer is there, but the computer can’t use it.
Tell us the printer model, connection type and any message on its screen.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
No lights, no fan, or no response to the power button.
Tell us whether any lights, fans or sounds appear, and bring the charger if you have it.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
Unexpected restarts, blue screens or repeated error messages.
Bring the exact error or stop code, if available, and note what you were doing.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
Missing letters, repeated keys or a cursor that won’t behave.
Note the affected keys and whether a spill or drop happened before the problem.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
Other devices may work while this one keeps disconnecting.
Tell us whether other devices on the same network are affected.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
You’re out of space, or the drive reports an error.
Tell us which files matter most and whether you have a backup. Recovery is not guaranteed.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
Unwanted pages, unfamiliar programs or browser redirects.
Describe what you see. Never put passwords, verification codes or payment details in a booking.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
A spill can affect parts even if it still turns on.
Stop using and charging it. Don’t keep powering it on to test it; contact us before bringing it in.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
The case, keyboard or trackpad may appear lifted.
Stop using and charging it. Don’t press, puncture or open the case. Call before transporting it.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
No response, a brief light, or it turns straight back off.
Tell us the console model, light color, sounds and whether it shuts off immediately.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
Games stop responding or unexpectedly close.
Tell us whether it affects one game or several, and include any error code.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
The console repeats a logo, update or recovery screen.
Share the exact update message. Some recovery options can erase data; approval comes first.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
A disc isn’t recognized, gets stuck, or makes unusual noise.
Tell us whether all discs are affected. Don’t force a stuck disc out.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
You want more room without guessing which storage will work.
Tell us your exact console model and how much extra space you want.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
Connection failures, disconnects or online-service errors.
Tell us the error and whether other devices connect. Account bans must be handled with the platform provider.
We cannot remove platform bans or bypass account locks.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
Buttons stick, miss presses or need too much force.
List the buttons affected and mention any spill.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
Wireless play stops or the controller can’t be found.
Tell us what you’re pairing it with and whether it works over a cable.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
It won’t hold power or only works while connected.
Note charging lights and how long the battery lasts.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
A trigger sticks, feels loose or misses presses.
Tell us which trigger or bumper and whether it was dropped.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
Audio or microphone trouble when using the controller connection.
Tell us whether that headset works with another device.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
Some areas ignore touch, or the tablet makes unintended selections.
Note whether the problem covers the whole screen or just one area.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
No charging symbol, slow charging or the battery stays empty.
Tell us the model, charger used and whether a charging symbol appears.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
It seems off, or you hear sounds but see no picture.
Tell us whether it makes sounds, shows a logo or is recognized by another device.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
It no longer lasts as long between charges.
Tell us roughly how long it lasts and whether it becomes unusually warm.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
Apps hang, close unexpectedly or take too long to open.
Tell us if one app or the whole tablet is affected.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
The connection only works at an angle or keeps dropping.
Don’t push tools into the port. Note whether the problem changes with a different undamaged cable.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
The screen or back is separating from the case.
Stop using and charging it. Don’t press the screen back down. Call before transporting it.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
Performance isn’t matching what you expected.
Share the game, resolution and existing parts if you know them.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
You want more speed, storage or gaming performance.
Tell us what you want to improve and your budget. We agree on parts before ordering.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
Lights and fans run, but the new PC won’t start normally.
Bring your parts list and describe any motherboard lights or beeps.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
Speed or coverage changes as you move around.
Tell us if it happens on every device or mainly in one area.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
The device joins the network but websites won’t load.
Note whether all devices are affected and any router status lights.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
Set up a printer for your computer or office network.
Tell us which computers need access. Hardware printer repairs are not advertised as part of this setup service.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
Get the computer, monitor and everyday equipment working together.
Tell us what equipment is new and what should be moved from the old setup. Don’t send passwords.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
Shared printers or approved network resources are unavailable.
Tell us what used to work, what changed and which devices are affected.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
You’ve noticed insects, droppings or contamination around the equipment.
Contact us before bringing it in. If cleanup is offered, we provide proof photos and request approval and the $35 fee upfront. Infested devices are not eligible for return delivery.
These are possibilities, not a diagnosis. We assess the device and discuss available options before approved repair work.
You don’t have to choose a cause. Describe the symptoms, and I’ll help you work out the next step.
Describe my problemCall (904) 599-3542A workbench assessment is $25, credited toward your completed repair. We explain findings and costs before proceeding. On-site visits have separate pricing. Drop-offs are by confirmed appointment at our home-based Jacksonville workspace; details are shared privately.
Phone repairs, HDMI port repairs and jailbreaking are not currently offered.
This is a starting point for describing a problem, not an automated diagnostic test. Similar symptoms can have different causes. Model-specific troubleshooting comes from your manufacturer; an assessment determines available repair options.